FAQs

Absolutely. Our popular high chair at Abiie® is made of durable beechwood from sustainable forests in Europe. This beechwood is recyclable and biodegradable. (Note that the wood we use has first been sterilized with pressure-assisted anti-microbial heat sterilization at 248° F/ 120° C.)

We assure the safety of each and every one of our Beyond Junior® Y High Chairs. These grow-with-your-child chairs contain no harmful substances, such as BPA, phthalate, and PVC. As a matter of fact, our chairs comply with three important industry safety standards: the ASTM F404 standards; California Air Resources Board Phases 1 & 2; and H.R. 4040.

We offer FREE standard shipping to the 48 contiguous United States. We do charge a small Flat rate shipping to Alaska or Hawaii.

Yes. We offer warranties for Beyond Junior® Y High Chair (three-year manufacturer warranty). Our parts and accessories are covered under warranty for one year from the date of purchase.

Free Shipping throughout the UK.

At this time, we do not ship to P.O. boxes. We apologize for any inconvenience.

Including handling time, shipping usually takes 3 to 5 business days to ship to the 48 contiguous states. Orders shipped to Canada, US Territories, APO, or FPO may take 8 to 12 business days. You will be quoted a final shipping cost prior to payment completion.

You can register your Abiie product by filling out a registration form found here. Or, you can mail a registration card to our address at:

Abiie Customer Service Center

71-75 Shelton Street,
London, WC2H 9JQ, United Kingdom

No, a sales receipt is only necessary if you mail it to us.

We accept items purchased from Abiie within a 30 day period. Return items must be in like-new condition and in their original packaging. Please note your original shipping and handling charges will not be refunded for returns.

If you need to return a product for a valid Return Merchandise Authorization (RMA), please contact us. Packages returned without a valid RMA will be refused.

Shipping costs will be deducted from your total refund if you choose to use the prepaid shipping label that we provide. If you choose to return your item with a shipping method of your choice, you will be responsible for all shipping and handling costs for your return. We do not accept C.O.D. deliveries. Abiie is not responsible for returned items that become lost during transit.

If you have purchased an item through one of our authorized retailers and wish to make a return, please directly contact the seller to learn more about their return policy. We are unable to accept returns on behalf of retailers.

Credit may take 7 to 10 business days to appear on your account from the time we receive your return items at our warehouse. For returns to be accepted, they must be pre-authorized by our customer service department and originally purchased from Abiie.

We will list all of our product warranty times below:

Beyond Junior Y Chair - 3 years

Huggs Baby Carrier - 2 years

Ruby Wrapp Bib - Limited lifetime

Parts & Accessories - 1 year from date of purchase

If you choose, you can purchase additional warranty coverage of up to 3 years. This would give you a total of 6 years for your Beyond Junior Y Chair and 5 years for your Huggs Baby Carrier.

Our manufacturer warranty plan does not cover stains or damage from normal wear and tear. With ordinary everyday use, your product will endure wear and tear. Manufacturer warranty covers damage caused by a specific incident. Overall cleaning is not covered with a warranty, as this is considered standard maintenance, as opposed to spot cleaning provided by the plan for accidental spills.

You can claim your warranty by filling out a contact form, emailing us at ukquestion@abiie.co.uk, or calling the listed number on the warranty card.