FAQs

Absolutely. Our wooden high chairs are crafted from durable beechwood sourced from sustainable European forests. This wood is fully recyclable and biodegradable. We also ensure the wood undergoes sterilisation using pressure-assisted anti-microbial heat treatment at 120°C.

Safety is our top priority at Abiie®. That’s why our high chairs are free from any harmful chemicals, including BPA, phthalates, and PVC. They comply with rigorous safety standards, such as ASTM F404, California Air Resources Board Phases 1 & 2, and H.R. 4040.

We offer free shipping throughout the UK for all orders.

Typically, shipping takes 2 to 3 business days within the UK.

It is generally safer to ship to a physical address; however, P.O. Box addresses work fine for small packages.

You can register your Abiie® product by completing a registration form. Alternatively, you can send a registration card to our address:

Abiie Customer Service Center
71-75 Shelton Street,
London, WC2H 9JQ, United Kingdom

No, a sales receipt is unnecessary if you complete your product registration online.

We accept returns of baby products purchased from Abiie® within 30 days under the following conditions:

  • Items must be in like-new condition and original packaging.
  • Original shipping and handling charges are non-refundable.
  • For returns requiring a valid Return Merchandise Authorisation (RMA), contact our team. Packages returned without a valid RMA will be refused.
  • If you use our prepaid shipping label, return shipping costs will be deducted from your total refund.
  • If you choose your own shipping method, you are responsible for the return costs.
  • We do not accept C.O.D. deliveries, and Abiie® is not liable for items lost during return shipping.
  • If you purchased an item from an authorised retailer and wish to return it, contact the seller directly for their return policy.

Return credits can take 7 to 10 business days to process once your items are received at our warehouse.

Yes, we offer the following warranties for our products:

You may also purchase extended warranty coverage, giving you 6 years for your Beyond Junior® High Chair and 5 years for your Huggs® Baby Carrier.

The warranty does not cover stains or damage caused by normal wear and tear. While everyday use may lead to some wear, the warranty covers damages caused by specific incidents. Routine cleaning and maintenance are not included, as they fall under standard care practices.

To claim your warranty, fill out the contact form, email us at ukquestion@abiie.co.uk, or call the number listed on your warranty card.